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sales@doorclosersusa.com
Returns Support CenterReturn PolicyFAQWhat Can I Return?Door Closers USA is a manufacturer and distributor of commercial doors and hardware. All of our products are either manufactured per customer's order request or assembled per customer's order. As an example we offer mortise door locks with many different lever designs, colored finishes, backsets, keying, and latchbolt functions. Each mortise lock is carefully assembled per customer's order. Door Closers USA offers millions of variations of all commercial door products including but not limited to exit devices, locksets, door closures, thresholds, weatherstripping, access controls, steel doors and frames, automatic door openers, and much more. For these reasons, all of the products listed on our website are not returnable.We offer some of the fastest product assembly in the industry and many of our items can be shipped within 24 hours unless specified on the product page. Each item on our website is clearly labeled above the price as "non-returnable" to avoid any confusion to our customers. If you are unsure if a product will work for your application, please contact our customer service team and we can help guide you to the correct product. Please do not purchase any products which you are unsure of, since these items are not returnable. What If I Ordered The Wrong Product?Since all of the products on our website are manufactured or assembled per customer's order, we are unable to offer any exchanges. We want to send you the right product for your job. If you have any doubts or questions, please consult our customer service team ahead of time and we can help guide you to the correct products.Need Help? Our Customer Support Team Is Here To HelpMailing AddressDoor Closers USA508 Pat Booker Rd. #450 Universal City, TX 78148 How To Get In Contact With UsHave a question, or need assistance? Contact us by email. We typically answer immediately during our business hours. If contacted after hours, please expect a response the following business day.PhoneTel. 866-232-5673Mon-Fri: 9 am - 3 pm CST TextWe do offer text customer support as it is all tracked and saved by email to prevent miscommunication errors. To text us simply text to sales@doorclosersusa.com (When texting use the email address sales@doorclosersusa.com where the telephone number would usually go)Contact Us By EmailSales: sales@doorclosersusa.comOrder Status: sales@doorclosersusa.com Support: sales@doorclosersusa.com General: sales@doorclosersusa.com Our Business HoursWebsite OrderingMon-Fri: 24 Hours Sat and Sun: 24 Hours Sales Representatives Mon-Fri: 9 am - 3 pm CST Our Technical Support HoursProduct SpecialistsMon-Fri: 9 am - 3 pm CST |